Millions of adults experiencing mental illness or substance use disorders are unable to access the care they need. For example, in 2016, the estimated number of individuals 12 years and older in need of substance use treatment was 21 million; however, only 3.8 million received treatment in the last year. The gap in treatment shines light on barriers individuals face when accessing care. These barriers include: lack of access to transportation for rural consumers of behavioral health care, workforce shortages and maldistribution, and a lack of specialty services contribute to difficulties in access for those who need care.

Previous findings suggest that telebehavioral health care can help overcome challenges in accessing behavioral health services and may reduce the existing treatment gap; however, adoption of telehealth by behavioral health providers has lagged behind primary care and other physical health providers. During the COVID-19 pandemic, there has been a rapid expansion in the use of telebehavioral health services. This swift transition of services presents challenges and adaptations for both clinicians and clients.

This study will explore the perception of quality of services from the providers’ perspectives to identify factors that impact perceived quality and satisfaction of telebehavioral services by collecting and analyzing data to address the following research topics/themes: 1) environmental scan of current research, literature, and other publications on providers’ perception of the quality of telebehavioral health care delivery and factors that influence their satisfaction; 2) a survey to examine factors of provider and client satisfaction in use of telebehavioral health. (e.g., technology utilized, programs utilized, ease of use/transition to Telebehavioral health, comfort of use, privacy, access); and 3) up to nine key informant interviews to better understand factors that influence telebehavioral health quality.



Coming in 2021


Coming fall of 2021


Chuck Ingoglia, MSW